Academic satisfaction and impact on public career: a case study of the bachelor's degree in Public Administration distance education format from the Federal University of Juiz de Fora

Abstract

This article investigated the satisfaction of students studying the Bachelor of Public Administration at the Federal University of Juiz de Fora (UFJF), in the distance learning format. The research collected data from active, retired and retired students, through a structured questionnaire, covering questions about the quality of the course, impact on their career and suggestions for improvement. The results indicated a positive general satisfaction, highlighting the crucial role of the course in training for the public sector and the importance of the distance learning modality for students with geographic or financial restrictions. However, the research also revealed areas for improvement, such as the need for more synchronous classes, better communication with the administrative team and a greater offering of subjects. The contributions of this study are significant both for academia, offering a detailed overview of student satisfaction, and for educational practice, suggesting concrete improvements. The study reaffirms the value of distance learning as a tool for inclusion and democratization of access to higher education, highlighting the UFJF course as an example of success in this context. It is concluded that the course contributes significantly to the training of qualified professionals for public administration, recommending continuous improvements to maintain its quality and effectiveness.

Keywords: Distance education. Student satisfaction. Course quality. Public administration.